Does a VPN cause problems?

It can: VPNs have caused issues with sign-up and loading.

If sign-up fails or the game won't load:

Turn off the VPN.
Refresh and wait; the first load can take a while.
Still stuck? Try Chrome or Edge, then restart the PC.

Dev-confirmedBeta 1 (wipe 1)Sign in to report as outdated

Sources (3)

Speaker	Tier	Said on
fleetcommander	Developer	25 Sep 2026
phyzixteacher	Developer	2 Oct 2026

Paraphrased from the Citadel Discord. Developers and official documents are named; other players by trust tier. Last verified 2 Oct 2026 for Beta 1 (wipe 1).

Also drawn from

Answer: The game is stuck loading: Loading fixes: refresh and wait, restart the PC, try Chrome or Edge, turn off VPNs

Collected from the Citadel Discord and added on 3 Oct 2026.