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The game is stuck loading / 'Deploying to the Citadel' / black screen.

First load can be slow, depending on device, connection and distance to the US server.

  1. Refresh and wait.
  2. Fully quit the browser, not just the tab.
  3. Still failing? Restart the PC.
  4. Try Chrome or Edge; turn off VPNs.
  5. Then press F12, right-click in Console, save the log and post it in the bug channel.

Sudden closes after big updates are usually out of memory: refresh. Memory use is being optimised.

Beta Patch 1 fixed several loading deadlocks. Beta Patch 2 sped up startup and travel; if a hub fails to load, you move to another instance within 30 seconds. The 3 Oct black screen entering Ganden after extracting was a server issue the devs found.

Lost a ship to a crash or disconnect? During beta the devs restore genuine reconnect losses: post your loss manifest (Notifications > lost ship > Copy image) while in a hub.

Beta workaroundBeta Patch 2Sign in to report as outdated
Discuss in the forum
Sources (14)
SpeakerTierSaid on
phyzixteacherDeveloper30 Sep 2026
phyzixteacherDeveloper1 Oct 2026
phyzixteacherDeveloper2 Oct 2026
0xheimdallDeveloper1 Oct 2026
fleetcommanderDeveloper3 Oct 2026
fleetcommanderDeveloper4 Oct 2026
Official patch notes: Beta Patch 2Official2 Oct 2026

Paraphrased from the Citadel Discord. Developers and official documents are named; other players by trust tier. Last verified 4 Oct 2026 for Beta Patch 2.

Also drawn from

  • Beta Patch 1: Loading and reconnect fixes (several loading deadlocks fixed)
  • Beta Patch 2 (official patch notes): Faster startup and travel in the browser
  • Beta Patch 2 (official patch notes): Hub loading no longer hangs: you join another hub instance after at most 30 seconds
  • Answer: I lost my ship to a crash/disconnect: During beta the devs restore genuine reconnect losses; post the loss manifest (Notifications > lost ship > Copy image) and be in a hub
  • Discord: developer answer, 3 Oct 2026: Fully quitting the browser and restarting it can fix loading problems
  • Discord: developer answer, 3 Oct 2026: A black screen loading into a hub after extracting, seen at Ganden on 3 Oct, was a server issue the developer found, so it shouldn't happen again
  • Discord: developer answer, 4 Oct 2026: Sudden closes after big updates are usually out-of-memory; refresh; memory use is being optimised

Collected from the Citadel Discord and added on 3 Oct 2026.