Answers
Access & platform
The game is stuck loading / 'Deploying to the Citadel' / black screen.
First load can be slow, depending on device, connection and distance to the US server.
- Refresh and wait.
- Fully quit the browser, not just the tab.
- Still failing? Restart the PC.
- Try Chrome or Edge; turn off VPNs.
- Then press F12, right-click in Console, save the log and post it in the bug channel.
Sudden closes after big updates are usually out of memory: refresh. Memory use is being optimised.
Beta Patch 1 fixed several loading deadlocks. Beta Patch 2 sped up startup and travel; if a hub fails to load, you move to another instance within 30 seconds. The 3 Oct black screen entering Ganden after extracting was a server issue the devs found.
Lost a ship to a crash or disconnect? During beta the devs restore genuine reconnect losses: post your loss manifest (Notifications > lost ship > Copy image) while in a hub.
Death & risk
I lost my ship to a crash/disconnect. Can it be restored?
During beta the devs restore genuine reconnect losses.
- Get your loss manifest: Notifications > lost ship > Copy image.
- Post it.
- You need to be in a hub for the restore.
Warning
Since Beta Patch 2, a game tab left in the background for more than a minute disconnects. Keep the tab in front during a run; the devs haven't said whether a loss caused that way counts as a reconnect loss.